At GlobalDots, we are committed to providing you with the best support experience.
In order to help you as quickly as possible and to ensure the most efficient resolution of your issue, please provide us with as much information as possible about the problem. In this article, we'll guide you on the different ways to contact our support team and the information you should provide.
Here is some information we may need to help you:
- How can GlobalDots Support reproduce the problem?
- When did the problem first occur?
- Have there been any changes in the configuration?
- Can you tell us the IP from which the error was observed?
- Is the problem limited to one country or does it occur worldwide?
Ways to contact GlobalDots Support:
Open ticket via Web Interface (Recommended):
- Visit the support page: https://support.globaldots.com.
- Click on the top link: Submit a request.
- Fill in the form with the necessary details and information about the problem.
- Submit the form, and our support team will get back to you as soon as possible.
Open ticket via Email:
- You can always send an email to firstname.lastname@example.org with a clear description of the problem and any additional information as listed above.
- Please do not forget to provide us with as much information as possible about the problem.
- In urgent cases, please add the word "URGENT" in the subject line of the email to draw immediate attention to your issue.
Open ticket by Phone
- 🇬🇧 UK: +44 800 088-5238
- 🇩🇪 Germany: +49 800 723-8491
- 🇮🇱 Israel: +972 (1) 800 20-25-25
- 🇺🇸 USA: +1 888 487 3760
- 🇮🇹 Italy: +39 069 480 4918
- 🇨🇾 Cyprus: +35 72 401 0639
- 🇪🇸 Spain: +34 518 900 586